How to Return or Exchange
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Raise a Request
Email [email protected] or WhatsApp +91 99585 33606 within 7 days of delivery with your order ID and the item you wish to return.
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Get Your Return ID
Our team confirms eligibility within 24 working hours and sends you a return authorisation number along with the pickup address.
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Pack the Item
Place the item in its original packaging with tags attached. Keep the invoice inside the parcel.
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We Pick It Up
A courier collects the parcel from your address, usually within 2-4 working days. Keep the parcel sealed and ready.
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Refund or Exchange
Once quality-checked at our studio, your refund is initiated or the exchanged size is dispatched within 48 hours.
Return Conditions
| Aspect | Policy |
|---|---|
| Return window | 7 days from the date of delivery |
| Exchange window | 7 days from the date of delivery |
| Condition | Unworn, unwashed, tags intact, original packaging |
| Return pickup | Free for the first request on an order |
| Size exchange | Free - one exchange per order |
| Reverse pickup fails | Self-ship and we refund up to Rs. 150 courier cost |
Items We Cannot Take Back
- Undergarments, socks and swimwear (hygiene reasons)
- Personalised or made-to-order pieces
- Items worn, washed or with tags removed
- Items reported after the 7-day window
When Will I Get My Money?
Refunds are issued to the original payment method after a quality check at our studio (1-2 working days).
| Payment Method | Refund Time |
|---|---|
| UPI | 2 - 3 working days |
| Debit / Credit Card | 5 - 7 working days |
| Net Banking | 3 - 5 working days |
| Wallets | 2 - 3 working days |
| Cash on Delivery | Bank transfer / UPI - 3 - 5 working days |
| Store Credit | Instant, valid for 12 months |
COD handling fees are non-refundable unless the item was damaged, defective or wrongly shipped.
Received a Problem Parcel?
Tell us within 24 hours with a photo of the item and the packaging. We arrange an immediate free pickup and dispatch the replacement on priority, or refund you in full including shipping. Write to [email protected] with your order ID, or send the photos on WhatsApp to +91 99585 33606.
Still Have Questions?
Our support team replies within 24 hours, Monday to Saturday.