Frequently Asked Questions

Browse a category, pick your size and add the piece to your bag. You can check out as a guest or sign in to your account to save addresses and track orders in one place.

We accept UPI, all major debit and credit cards, net banking, wallets and Cash on Delivery (COD) for orders up to Rs. 5,000 with a Rs. 49 handling fee.

Yes, within 2 hours of placing it - write to [email protected] or WhatsApp us with your order ID. After dispatch, the order can only be returned through our standard returns process.

Check your spam or promotions folder first. If it is still missing, contact us with the phone number and email used at checkout and we will resend it.

Yes - subscribe to the newsletter for first-access offers, and gift cards are available on request by emailing us.

Metro cities take 2-4 working days, tier 2 cities 4-6 days and remote locations 6-9 working days after dispatch. Orders are packed in 1-2 working days.

Standard shipping is free on all orders across India — no minimum order value.

Go to the Order Tracking page and enter your order ID. You will also receive an SMS and email with a live tracking link when the parcel is dispatched.

Yes, to select countries. Duties and shipping are calculated at checkout and delivery takes 7-14 working days depending on customs clearance.

Within 2 hours of ordering, yes. After dispatch the courier cannot reroute the parcel, though many partners allow a location change through their tracking link.

You can return most items within 7 days of delivery, provided they are unworn, unwashed, with tags and original packaging intact.

Raise a request within 7 days of delivery. We arrange a free pickup of the original item and dispatch the new size as soon as it reaches our studio.

Quality checks take 1-2 working days. UPI refunds land in 2-3 days, cards take 5-7 working days and wallets 2-3 working days.

The first return pickup on an order is free. If reverse pickup is not available at your PIN code, ship it back and we refund up to Rs. 150.

Items bought during a clearance sale can be exchanged for a different size within 7 days, but refunds for clearance items are issued as store credit.

Use the Size Guide - measure your child height, chest and waist and match the chart. If between sizes, size up. You can also send us the measurements on WhatsApp for a recommendation.

Most pieces are made from GOTS-certified organic cotton, breathable linen and soft viscose blends - all pre-shrunk and tested for colour fastness.

Machine wash cold on a gentle cycle with mild detergent, inside out, and line dry in shade. Avoid bleach and tumble drying to preserve colour and fit.

We photograph in natural light, but screens differ slightly. Ethnic and occasion wear may show a marginally richer tone in person.

Yes. Fabrics are AZO-free, seams are flat-locked where possible and we avoid rough labels - suitable for babies and sensitive skin.

No, guest checkout is available. An account simply saves your addresses, order history and wishlist across devices.

Use the reset link on the login page - we will email you a secure link. If nothing arrives, contact us and we will sort it out.

Contact us within 2 hours of placing the order. Once dispatched, please receive the parcel and use the return process instead.

Yes - we work with boutiques, schools and gifting companies. Mention your requirements on the contact form and our team will share pricing.