Where Is My Order?
Your order ID looks like AK-100234 and is printed in your confirmation email and SMS.
Order Confirmed
We have received your order and payment.
Packed & Dispatched
Your parcel left our studio and is on its way to the courier hub.
In Transit
Moving between hubs towards your city.
Out for Delivery
The courier will call you before delivery.
Delivered
Please open and check the parcel in front of the courier.
Status shown here is a preview of the tracking view. For the exact live status of your parcel, WhatsApp or call us with your order ID - we will share the courier tracking link instantly.
- In your order confirmation email.
- In the dispatch SMS we send you.
- Inside your account under Order History.
Parcels sometimes take longer during festival season. If your order is past its delivery date, talk to us and we will chase the courier on your behalf.
Still Have Questions?
Our support team replies within 24 hours, Monday to Saturday.